HELP & FAQ

Once your package has been shipped, you will receive an email containing the tracking number and a tracking link. You can use this link to monitor your shipment, or alternatively, track it directly in the "My Orders" section of our website. If you have any questions while tracking your order, please feel free to reach out to our customer service team.

If we have the product in stock, it will be shipped out within 1-2 working days. And you will need 3-5 working days to receive it. If not, we need some time to customize your hair. For details, please contact customer service.

Yes, you can modify your order details, including shipping address or others, as long as it hasn't been processed yet. Simply reach out to us, and we'll be happy to assist you with the changes.

Yes, cancellations are accepted as long as your order has not yet been shipped. If you wish to cancel, please contact our customer service team with your order number, and they will assist you with the cancellation process promptly.

Our wig is in medium cap size (22inch) by default.It is suitable for more than 95% of customers. We can also customize the small (21inch) and large (23inch) size. You can contact our customer service after you placed the order successfully, we can add a note for your order. If they don't fit, we can also customize a cap for you. However, please note that there is a $20 customization fee for a custom cap, which is non-refundable and non-exchangeable. For custom sizes, please contact our customer service.

We offer free shipping to most countries, including the United States, the United Kingdom, Canada, and many more. You can check if your country is eligible during checkout—simply review the shipping options available for your order.

Yes, we have a warehouse in New York, USA, if your country is the USA, you can contact our customer service for express shipping service.

Generally, we ship out the package via Fedex, GEX Express, USPS, YunExpress, DPD, DHL, GES, Aramex, etc.

Currently, for packages shipped from China to the United States using FedEx services, we can provide a signature confirmation service.

Currently, PO Box addresses can only be used for packages shipped from our US warehouse and delivered via USPS.For the security of your package, we suggest you leave a detailed address.

Refund processing times vary by payment method:
PayPal: 1-3 business days to return to your PayPal account.
Bank Card / Afterpay: 3-5 business days to return to your original payment method.Please note that the exact timing depends on your bank's processing policies.

It may be temporarily out of stock before shipped out, or affected because of the holiday, power off or other natural disasters. And if it is delayed after shipped out, please feel free to contact us, we will contact with the courier to ask for more details. The courier is affected by many uncontrolled factors, such as natural disasters, transportation and many other uncontrolled factors.

Yes, all the orders will be sent gifts randomly, normally you may receive 2-3 free gifts. Because the package has weight limited, in order not to cause extra shipping fee to you, hope you can understand. If you have other special needs, pls note it while you placed the order.

Normally you will receive an order confirmation email within 24 hours after placing the order. If not, pls contact us and send us the screenshot of the payment, we will check it for you once again.

We support PayPal, Apple Pay, Afterpay, Clearpay, Klarna, credit or debit card payments. If you don’t have these payment methods or don’t want to use them, you can also contact our customer service to arrange an alternative payment method, such as zelle, cash app, western union, money gram and bank card transfer.

You don’t need to register for PayPal. You can pay by debit or credit card as a PayPal guest. First, you need to click “PayPal” on the checkout page. Then it will go to the next page and you can choose “Pay with Credit or Debit Card”. However, we recommend logging into your PayPal account before making the payment to ensure that your PayPal address and shipping address match.

Of course, it’s safe. Wiggins Hair official website is legal. Your payment information is kept with the bank. We only use your shipping information when arranging shipment. We will also keep your information strictly confidential, please don’t worry.

You can use coupon codes on the checkout page. We regularly update promotions, for more information on coupons please click: https://www.wigginshair.com/wigginshair-coupon-code

Yes, we can send you a PayPal invoice, a klarna invoice or a payment link. If you need, you can contact our customer service.

Card declines are typically issued by your bank for security reasons. We recommend trying a different card to complete your payment. If the issue persists, please don't hesitate to contact our customer service team—we're here to assist you.

Typically, Confirmation emails are sent within 24 hours. If you haven't received yours: 1.Check your spam folder; 2.Verify your email address Still missing? you can Contact customer service for assistance.

If your PayPal supports the function of “pay in 4 interest-free payments”, and the amount is between $30-$1500 US dollars, then it can be used.

We support pay by Afterpay, only available for US and CA customers, Clearpay for UK customers now. Payment amounts should be between $30-$1000 US dollars. For other payment questions, please feel free to contact our customer service staff.

In most cases, only one deduction is made. If charged twice, please provide transaction ID and payment screenshots. Our customer service staff will verify.

Our hair is all high-quality 9A grade real human hair. Some wigs also support using the highest standard 12A grade hair. Our hair all comes from healthy young female donors.

Yes. We have always provided 100% unprocessed human virgin hair, the quality of the hair is very high, pls rest assured.

Now we have HD lace and LY lace,they are both very transparent. If you have special needs, you can leave us a message when placing an order, or consult our customer service.

Yes, our hair can be dyed to #27, can’t be lighter than this color. For better coloring effect, we strongly recommend that coloring under the guidance of a professional hair stylist. Our hair can be bleached knots. Because our hair has been bleached lightly in the production process, so we do not recommend customers to bleach the knots again, which will easily cause damage to the hair. We also recommend that you proceed under the guidance of professional hairstylist, and do not use more than 20V developer.

Yes, you can use hot tools for your hair. We recommend using high temperatures with caution and highly recommend applying a heat protectant before styling. When using hot tools, we suggest temperatures under 300F degrees for colored hair, and under 360F degrees for natural colored hair to avoid dryness. Do not leave any hot tools on the hair for no more than 30 seconds. Once done styling your hair, clean your hot tools, because on the hot tools might have few loose hair since you pulling down or curl the hair on the tool, so there might few loose hair but it’s normal. As well as you clean up the hair on the hot tool, then it’s fine.

For the lace wigs, please put the wig on a wig stand and measure it from the first track (The track closest to lace) to the longest hair at the bottom.Notice: The hair length of wavy/curly hair wigs needs to be totally stretched to straight to measure the length. You can also click on "Size Guide" on our product page to see how to measure your size. If you have any questions, please contact our customer service.

1.Gently detangle with your hands by some conditioner or morocco oil before washing the wig (pls do not use any water during this process).
2. Please use moisturizing shampoo to wash the wig twice, when performing the shampoo do not approach hair abrasively, dip hair in/out while adding shampoo directly to hair from the bottom. (Please use tap cold water only)
3. Rinse shampoo thoroughly (water should appear clear after rinsing) and finger comb the conditioner onto the wig to give it even distribution. Leave wig in conditioner for 10-15 minutes.
4. Rinse the conditioner off the wig with cool water. Water should appear clear after rinsing. Using a clean towel, blot the wig dry.
5. Allow the wig to air dry in a cool, dry environment. Never wear your wig wet.
6. Apply some morocco oil and elastin to keep the hair soft and manageable.

1.Hair has to be washed and conditioned at least twice a week. Let your hair dry naturally after washing, and avoid direct exposure to sun.
2.If hair has to be put in a ponytail do not use a rubber band, use a soft fabric or satin hair scrunchie to avoid tangling and dryness.
3.When using hot tools, we suggest temperatures under 300F degrees for colored hair, and under 360F degrees for natural colored hair to avoid dryness. Do not leave any hot tools on the hair for no more than 30 seconds. Once done styling your hair, clean your hot tools.
4.Place your wig on a wig stand or mannequin head when not wearing your wig.

1. When you first open the wig, please save the net if possible, this will help maintain the hair after use.
2. After worn the wig days and before wash, especially for the curly hair, please use a dime conditioner to spread on your hand and gently to lay the conditioner on a small bath tangle hair to detangle the hair with your hand, do not use the comb to comb it hardly; after you detangle it, starting from the bottom of the wig, gently comb through the hair with a wide tooth comb and your love.
3. Apply to tap cold water onto the hair. Do not use any hot/warm water. Our curly hair is made without any chemical materials, so using hot/warm water might alter the texture. Take a dime size amount for condition and apply to the hair. Finger comb the conditioner onto the wig to give it even distribution. Let it sit for 5 minutes. Do not bunch or scrub the wig.
4. Rinse the conditioner off the wig with cool water. Water should appear clear after rinsing. Using a clean towel, blot the wig dry.
5. Allow the wig to air dry in a cool, dry environment. Never wear your wig wet.
Quick Tip: For preventing less loose hairs, apply a small amount of clear glue on the wefts before wearing your wig.

Never stuff your wig in a bag. Always detangle first and place in a plastic zip lock bag. If hair is longer than the bag, pin curl the ends so the hair stays tamed, let all the air out the bag, seal, and go. Advise customers to place a wig unit on a mannequin head when not in use, also allowing long wig units to hang freely off the dresser or sit the mannequin head on a broomstick and place it in a corner to stand. If hair is curly, give it a fresh shampoo/condition as instructed above, apply leave-in conditioner, drip dry and store in a long plastic bag.

.Yes and it is very important. Wigs are made with human hair and sew them on the weft and lace to become a wig, during these manufacturing process, there are 100% would have few loose hair still left inside the wig, so co-washing removes all the loose hair then could avoid the loose hair tangling in the wig. It also helps to moisturize and hydrate your hair when preparing to style.

It’s not recommended because it might would cause tangling if not taken care of properly. If your hair is sewn in, wear a satin bonnet. This will help prevent the tangling.

We suggest use sulfate and paraben free shampoo that has a low PH for regular shampoo. Such as Garnier Fructis, Pantene, Organix or Jone Frieda. Most lotion based conditioners work best in the hair, especially curly, apply from roots to ends while hair is wet. Such as Dove Intensive Repair conditioner, One only Argan Oil moisture repair conditioner and oil treatment, Miracle 7 leave-in conditioner.

You can contact us on WhatsApp: +86 18339906150 or email: tg@wigginshair.com. We will have professional staff to reply you. If you want to know more about wholesale information, please click: https://www.wigginshair.com/wholesale

There is no MOQ, we support you to order a piece or two to start your new business or to do a hair test before your larger order.

We do drop shipping. We can ship the packages directly to your customers, and can do label for you for free. You can also talk with our sale representative for more details. You can contact us on WhatsApp: +86 18339906150 or email: tg@wigginshair.com.

Yes, we do have our own factory. It is located in Xuchang, the largest hair production base in China. We have been in this field for more than 10 years, and received much good feedback from our customers. Our products are of good quality and low prices, all offered are factory prices.

Welcome. If you have a lot of fans and have strong social skills, you can contact our email: tg@wigginshair.com. If you are a small influencer just starting out, you can participate in our cashback promotion, please click the link for more details: https://www.wigginshair.com/wigginshair-cash-back. We sincerely look forward to cooperating with you!